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Effective Date: May 1, 2026
PLEASE READ THIS DOCUMENT CAREFULLY BEFORE PURCHASING. IT LIMITS SHARK FILTRATION’S LIABILITY, REQUIRES BINDING ARBITRATION OF DISPUTES ON AN
INDIVIDUAL BASIS, AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR COLLECTIVE ACTION.
This Liability Statement governs your purchase, installation, and use of any product sold by Shark Filtration LLC (“Shark Filtration,” “we,” “us,” or “our”). It is incorporated into and forms part of our Terms of Sale.
Any installation guide, instruction video, FAQ, technical bulletin, or other documentation provided by Shark Filtration through our website or otherwise is general informational guidance only. It is not professional plumbing, electrical, or engineering advice. Shark Filtration makes no warranty as to the accuracy, completeness, or applicability of any such material to your specific installation. Where anything in our documentation conflicts with the manufacturer’s instructions included with the product, the manufacturer’s instructions control in all cases.
Except for the express Limited Warranty provided by Shark Filtration, and to the fullest extent permitted by applicable law, Shark Filtration disclaims all warranties not expressly stated in the Limited Warranty.
Because Shark Filtration provides a written Limited Warranty for consumer products, Shark Filtration does not disclaim any implied warranty that applicable law does not allow us to disclaim. To the extent permitted by applicable law, any implied warranties — including the implied warranties of merchantability and fitness for a particular purpose — are limited in duration to the same duration as the applicable coverage period set forth in the Limited Warranty for the specific product or component in question.
Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
You agree to indemnify, defend, and hold harmless Shark Filtration LLC and its members, officers, employees, contractors, and affiliates from and against third-party claims, demands, damages, losses, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to:
This indemnification obligation does not apply to the extent the underlying claim is caused by Shark Filtration’s own gross negligence, willful misconduct, fraud, or any liability that cannot be limited under applicable law.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
You and Shark Filtration agree that any and all disputes, claims, or controversies between you and Shark Filtration arising out of or relating to your purchase, any product, your installation or use of any product, our Terms of Sale, our Limited Warranty, this Liability Statement, our website, or any advertising or marketing claims — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory, and whether arising before or after your purchase — shall be resolved exclusively by final, binding, individual arbitration, and not through a lawsuit in court.
Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, which are available at www.adr.org. The arbitration will be decided by a single neutral arbitrator. If the AAA is unavailable or unable to administer the arbitration, you and Shark Filtration will mutually agree on a substitute administrator; if you cannot agree within 30 days, a court of competent jurisdiction will appoint one.
Arbitration hearings will be conducted, at your election:
– In the county of your primary residence;
– By telephone or videoconference; or
– By written document submission only, without an in-person hearing.
You will not be required to travel to Texas or any other location to participate in arbitration.
Shark Filtration will pay all AAA filing, administration, and arbitrator fees to the extent required by the AAA Consumer Arbitration Rules. In consumer cases, you will generally pay no more
than a $225 filing fee; Shark Filtration pays remaining administrative fees and arbitrator compensation as required by the AAA Consumer Arbitration Rules. Each party is responsible for its own attorneys’ fees unless a statute applicable to the dispute requires otherwise or the arbitrator finds a claim to be frivolous.
YOU AND SHARK FILTRATION EACH AGREE THAT ALL DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS, AND NOT AS PART OF ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Neither you nor Shark Filtration may commence or participate in any class action, collective action, class arbitration, or representative proceeding. The arbitrator has no authority to consolidate the claims of multiple individuals or to preside over any form of class or representative proceeding. If a court determines that this class action waiver is unenforceable as to a particular claim, that claim only shall proceed in a court of competent jurisdiction; all other claims and the remainder of this arbitration agreement shall remain in full force and effect.
YOU AND SHARK FILTRATION EACH KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A TRIAL BY JURY for any claim that proceeds in court, including any claim excluded from arbitration under Section 6.7.
The following claims are not subject to mandatory arbitration and may be brought in court:
– Small claims court — Either party may bring an individual claim that qualifies for small claims court in the county of your residence.
– Intellectual property — Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to protect intellectual property rights pending arbitration.
– Collections — Shark Filtration may bring a court action to collect undisputed amounts owed.
You have the right to opt out of this arbitration agreement. To exercise this right, you must send written notice of your decision to opt out to Shark Filtration within thirty (30) days of the date of your first purchase from Shark Filtration. Send your opt-out notice to:
– Email: sales@sharkfiltration.com (subject line: “Arbitration Opt-Out”)
– Mail: Shark Filtration LLC, Attn: Legal, 1937 N I-35 Frontage Rd, Suite 107, New Braunfels, TX 78130
Your opt-out notice must include your full name, email address, and the order number of your first Shark Filtration purchase. Opting out of arbitration does not affect any other provision of these Terms or this Liability Statement.
This entire Section 6 survives termination of these Terms, expiration of any warranty, completion of any transaction, and any opt-out of future purchases.
Some states do not allow the exclusion or limitation of incidental or consequential damages, the limitation of implied warranty duration, or pre-dispute waivers of jury trial or class action rights. The limitations and exclusions in this Liability Statement may not apply to you to the extent prohibited by the law of your state of residence.
Nothing in this Liability Statement waives or limits any rights you may have under the Texas Deceptive Trade Practices–Consumer Protection Act, or under any other applicable state consumer protection law, to the extent those rights cannot legally be waived or limited.
This Liability Statement gives you specific legal rights. You may also have other rights that vary from state to state.
Shark Filtration is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including without limitation acts of God, fire, flood, severe weather, earthquake, war, terrorism, civil disturbance, labor disputes, pandemic, governmental action, carrier delays, supply chain disruption, or failure of utilities, internet, or telecommunications infrastructure.
Shark Filtration’s failure or delay in enforcing any provision of these Terms at any time does not constitute a waiver of our right to enforce that provision or any other provision at any later time.
If any provision of this Liability Statement is found by a court or arbitrator to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be modified. All remaining provisions continue in full force and effect. Notwithstanding the foregoing, if the class action waiver in Section 6.5 is found unenforceable as to any particular claim, that claim only shall proceed in court; the remainder of the arbitration agreement in Section 6 remains fully enforceable.
This Liability Statement, together with the Terms of Sale, the Limited Warranty, and the Privacy Policy, constitutes the entire agreement between you and Shark Filtration regarding the subject matter hereof, and supersedes all prior or contemporaneous agreements, representations, and understandings between the parties.
All legal notices to Shark Filtration must be sent in writing to:
Shark Filtration LLC Attn: Legal 1937 N I-35 Frontage Rd, Suite 107 New Braunfels, TX 78130 Email: sales@sharkfiltration.com
By checking the box at checkout and placing your order, you confirm that you have read and agree to this Liability Statement, including the limitation of liability, the disclaimer of warranties, the binding individual arbitration agreement, the class action waiver, and the jury trial waiver. You understand you may opt out of arbitration within 30 days of your first purchase.
Effective Date: May 1, 2026
This Limited Warranty is provided by Shark Filtration LLC (“Shark Filtration,” “we,” “us,” or “our”) and applies to Shark Filtration-branded water treatment products purchased on or after the effective date above. By accepting and keeping the product, you agree to all terms of this Limited Warranty.
This Liability Statement governs your purchase, installation, and use of any product sold by Shark Filtration LLC (“Shark Filtration,” “we,” “us,” or “our”). It is incorporated into and forms part of our Terms of Sale.
This warranty is non-transferable. It extends only to the original purchaser of the product and only for so long as the original purchaser owns and resides in the single-family home where the product is installed. This warranty does not transfer upon sale of the home or resale of the product, and does not extend to any subsequent owner.
This warranty covers the original purchaser who:
Commercial, industrial, multi-family residential, rental property, and any non-single-family residential use are subject to separate, more limited warranty terms. Contact Shark Filtration at sales@sharkfiltration.com before purchasing for commercial warranty information.
Shark Filtration warrants that at the time of manufacture, the product was free from defects in materials and workmanship. Warranty coverage periods begin on the date of original purchase from Shark Filtration and are as follows:
| Component | Warranty Period |
| Residential mineral tank | 10 years |
| Proprietary control valves | 7 years |
| Other softener / filter control valves | 5 years |
| Brine tank | 5 years |
| Reverse osmosis system (complete unit) | 1 year |
| Other accessories and parts | 1 year |
| Brine tank components | 1 year |
Not covered — consumable items: Media (resin, activated carbon, KDF, birm, greens sand, and all other filtration media), cartridge filter elements, membrane elements, UV bulbs, pre-filters, and post-filters are consumable items subject to normal wear and periodic replacement. They are not covered by this warranty and are expected to be replaced as part of regular system maintenance.
If you submit a valid, covered warranty claim, Shark Filtration will, at its sole option, do one of the following:
This is your sole and exclusive remedy under this warranty.
Shark Filtration will not accept claims for, and expressly excludes from warranty coverage, any of the following costs or damages:
This warranty does not apply to any failure, defect, or damage caused or contributed to by any of the following:
12. Cosmetic damage. Scratches, dents, discoloration, or other cosmetic damage that does not affect functional performance.
Step 1 — Contact us promptly. Email sales@sharkfiltration.com or call 726-582-4480 within thirty (30) days of discovering the defect, and in any event before the applicable warranty period expires. Claims submitted more than 30 days after expiration of the warranty period will not be honored.
Step 2 — Provide the following information:
Step 3 — Obtain a Warranty Return Authorization (WRA). Do not ship any product to us without first receiving a WRA number. Products returned without a WRA may be refused or delayed.
Step 4 — Ship the product to us. Ship the defective product or component to the address provided with your WRA. You are responsible for all shipping costs to send the product to Shark Filtration, including freight charges for large or heavy items. We strongly recommend purchasing shipping insurance; Shark Filtration is not responsible for loss or damage that occurs during transit to us.
Step 5 — Inspection and resolution. Shark Filtration will inspect the product to determine whether the defect is covered under this warranty. If the claim is covered, we will repair or replace the product and return it to you at no shipping charge. If the claim is not covered, we will contact you to discuss options, which may include a non-warranty repair at your cost, return of the product to you at your cost, or disposal.
ANY IMPLIED WARRANTIES YOU MAY HAVE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD FOR THE SPECIFIC COMPONENT IN QUESTION, AS SET FORTH IN SECTION 3 OF THIS WARRANTY.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This Limited Warranty is given in lieu of all other express warranties. No Shark Filtration employee, representative, dealer, reseller, or other party is authorized to make any warranty other than the warranty expressly set forth in this document. Any oral statements, social media posts, advertising materials, or other communications that are inconsistent with this Limited Warranty are not binding on Shark Filtration.
This warranty gives you specific legal rights. You may also have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts. The limitations and exclusions in this warranty may not apply to you to the extent prohibited by applicable law in your state.
Shark Filtration LLC 1937 N I-35 Frontage Rd, Suite 107 New Braunfels, TX 78130 Email: sales@sharkfiltration.com Phone: 726-582-4480
By checking the box at checkout and placing your order, you confirm that you have read and agree to this Limited Warranty, including the warranty periods, voiding conditions, and the requirement that you pay shipping costs to send a product to Shark Filtration for warranty service.
Effective Date: May 1, 2026
By placing an order with Shark Filtration LLC, you confirm that you have read, understood, and agreed to these Terms of Sale, our Limited Warranty, and our Liability Statement. If you do not agree, do not place an order.
These Terms of Sale (“Terms”) govern your purchase of products from Shark Filtration LLC (“Shark Filtration,” “we,” “us,” or “our”) through our website at sharkfiltration.com. These Terms, together with our Limited Warranty, our Liability Statement, and our Privacy Policy, form the entire agreement between you and Shark Filtration regarding your purchase.
Product specifications, capacities, flow rates, and performance characteristics are provided on each product page and in the product documentation included with your order. Specifications are subject to change without notice. Product photographs are representative; actual products
may differ slightly in appearance. You are solely responsible for selecting a product appropriate
for your water source, water pressure, water demand, and intended use.Specifications
All orders are subject to acceptance by Shark Filtration. We may refuse or cancel any order,
including without limitation orders that appear fraudulent, contain pricing errors, or cannot be
fulfilled. If we cancel an accepted order, we will issue a full refund of any payment received.
Prices are shown in U.S. dollars and do not include applicable sales tax, which will be added at
checkout where required by law. Shipping costs are calculated and displayed at checkout.
We accept the payment methods displayed at checkout. By submitting your payment
information, you represent and warrant that you are authorized to use the selected payment
method.
In the event of a pricing error on our website, we reserve the right to cancel any affected order
even after an order confirmation has been sent. Your sole remedy in that event is a full refund of
any amount charged.
Shipping costs and estimated delivery times are displayed at checkout. Estimated delivery times are estimates only and are not guaranteed. Shark Filtration is not liable for delays caused by
carriers, weather, customs, supply chain disruptions, or other circumstances beyond our reasonable control.
Risk of loss and title pass to you upon delivery of your order to the carrier. You are
responsible for inspecting the product upon arrival and reporting any visible shipping damage or missing items to Shark Filtration within five (5) business days of delivery. Failure to report shipping damage within this window waives any claim for that shipping damage.
Out-of-stock items: If an item in your order is out of stock or unavailable after your order is placed, we will contact you promptly to offer the choice of: (a) waiting for the item to become
available, (b) selecting an alternative product, or (c) cancelling the item for a full refund. We will
not substitute a different product without your prior consent.
Shark Filtration does not install any product. All products are sold for installation by you or by a qualified, licensed plumber retained by you at your expense. Your responsibilities and the full scope of Shark Filtration’s limitation of liability with respect to installation are addressed in our separate Liability Statement, which forms part of this agreement.
WARNING FOR CALIFORNIA RESIDENTS: Products sold by Shark Filtration may expose you to chemicals, including lead and other substances, known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit
By purchasing any Shark Filtration product for delivery to a California address, you acknowledge that you have received this warning and are choosing to proceed with your purchase.
You may return a new, unused, and uninstalled product within thirty (30) days of delivery, subject to the following conditions:
Returns are separate from warranty claims. If your product has been installed and fails due to a defect in materials or workmanship, please refer to the Limited Warranty rather than this return policy.
Orders may be cancelled at no charge before they have shipped. Once an order has shipped, it may no longer be cancelled and will instead be treated as a return subject to Section 8. Special orders cannot be cancelled once confirmed (see Section 4).
The warranty applicable to your product is set forth in our separate Limited Warranty document, which forms part of this agreement and is incorporated by reference. Please read the Limited Warranty carefully before purchase.
The limitation of Shark Filtration’s liability, disclaimers of warranties, indemnification obligations, arbitration agreement, class action waiver, and jury trial waiver are set forth in our separate Liability Statement, which forms part of this agreement and is incorporated by reference. You must read and agree to the Liability Statement before placing an order.
All content on sharkfiltration.com, including but not limited to product designs, product photographs, graphics, logos, trade dress, text, videos, install guides, diagrams, illustrations, software, and all other materials (collectively, “Shark Filtration Content”), is the exclusive property of Shark Filtration LLC or its licensors and is protected by U.S. and international copyright, trademark, trade dress, and other intellectual property laws.
You may not, without Shark Filtration’s prior written consent:
Unauthorized use of Shark Filtration Content may constitute infringement of Shark Filtration’s intellectual property rights and may give rise to civil and criminal liability. Any feedback, suggestions, or ideas you submit to Shark Filtration regarding our products or services may be used by Shark Filtration without obligation to you.
Our website may contain links to third-party websites, manufacturer documentation, instructional videos, or other external resources not operated or controlled by Shark Filtration. These links are provided for convenience only. Shark Filtration is not responsible for the accuracy, content, privacy practices, or availability of any third-party site, and a link to a third-party site does not constitute an endorsement of that site or its content. You access any third-party site at your own risk.
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at sales@sharkfiltration.com if you become aware of any unauthorized access to your account. Shark Filtration is not liable for any loss or damage resulting from your failure to protect your account credentials.
Shark Filtration will not be held liable for graphic, clerical, typographical, or pricing errors on our website. We reserve the right to correct any errors and to cancel orders placed at incorrect prices.
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to the arbitration provisions in the Liability Statement, exclusive jurisdiction and venue for any dispute not subject to arbitration lies in the state or federal courts located in Comal County, Texas.
Shark Filtration may update or modify these Terms at any time by posting a revised version on our website with a new effective date. The Terms in effect at the time of your order govern that purchase. Continued use of our website after a revision is posted constitutes acceptance of the revised Terms for future purchases.
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be modified. The remaining provisions remain in full force and effect.
Shark Filtration LLC 1937 N I-35 Frontage Rd, Suite 107 New Braunfels, TX 78130 Email: sales@sharkfiltration.com Phone: 726-582-4480
By checking the box at checkout and placing your order, you confirm that you have read and agree to these Terms of Sale.
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